Support

Contact Us

We're here to help. Reach out by email and we'll get back to you quickly.

Get in touch

Whether you need help with activation, have a billing question, or want to discuss a partnership — our team is ready to assist.

Email Support

support@luxplayer.app

For activation, technical issues and billing queries.

Response Time

We typically respond within 24–48 hours on business days (Monday–Friday).

For urgent activation issues, please include your Device ID.

We're available Monday to Friday. Weekend emails are answered on the next business day.

What we can help with

License activation and Device ID issues
Playlist upload and M3U troubleshooting
EPG guide setup and configuration
Billing, payment and invoice requests
App crashes or playback errors
Business partnerships and reseller enquiries